Refund policy

At [STORE NAME], we want you to shop with confidence. If you are not satisfied with your purchase, we’re here to help.

1. Return Eligibility

You may request a return within [X DAYS] of receiving your order, provided that:

  • The product is unused and in its original condition.
  • Original packaging, tags, and accessories are included.
  • The product has not been damaged, altered, or used improperly.
  • Proof of purchase/order details are provided.

2. How to Request a Return

Contact us at [EMAIL ADDRESS] within [X DAYS] of delivery with your order number and reason for the return.

We may request clear photos or videos of the product before approving the return.

3. Refunds

Once we receive and inspect the returned product, we will notify you about the refund.

Approved refunds will generally be processed within [REFUND PROCESSING TIME] and sent to the original payment method, subject to payment-provider processing times.

4. Exchanges

If you receive a defective, damaged, or incorrect product, we may offer a replacement or exchange, subject to availability.

For size/style exchanges, please contact us at [EMAIL ADDRESS] to check eligibility.

5. Damaged or Defective Products

If your product arrives damaged or defective, contact us within [X DAYS] of delivery.

Please send your order number and clear photos/videos of the product and packaging. After verification, we may provide a replacement, exchange, or refund as applicable.

6. Non-Returnable Items

The following items may not be eligible for return:

  • Used or damaged products
  • Customized/personalized products
  • Products without original packaging or tags
  • [OTHER NON-RETURNABLE ITEMS]

These exclusions are subject to applicable consumer rights and law.

7. Return Shipping Costs

  • Damaged, defective, or incorrect product: [WE WILL COVER RETURN SHIPPING / OTHER ARRANGEMENT]
  • Change of mind/other eligible returns: [CUSTOMER PAYS RETURN SHIPPING / FREE RETURN]
  • Exchange: [EXCHANGE SHIPPING TERMS]

8. Contact Us

For returns, refunds, or exchanges:

[STORE NAME]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Business Address: [BUSINESS ADDRESS]

We’re committed to handling every eligible return fairly and making the process as simple as possible.